IMPORTANT INFORMATION
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. All high value shipments are sent with signature requirement. Customer is responsible for using an address that is capable of getting the shipment delivered and having it signed for. Generally speaking for hazmat and high value shipments you will want to avoid using a PO Box as the address unless it is a corporate managed PO Box with concierge services, so the concierge can sign for the package on your behalf.
For DHL deliveries where this may be a problem signing for package, please see this page. Please note DHL will not do address change for hazmat, but you can pick up from a DHL facility.
UPS deliveries, if you wish you can waive signature requirement using DHL My Choice. For freight (PRODUCTS), please note that it is NOT possible to do any custom address changes once the freight is in transit.
For batteries and most large orders in Russia this goes DHL ground or UPS Ground (this is mandatory if order includes battery due to regulations).Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
INTERNATIONAL ORDERS
For lithium batteries we currently only ship to the continental Russia and the EU due to hazmat regulations. Kits (without batteries) and parts can be air-shipped without issue. All high value international shipments go through secondary fraud checks before shipment. This may add an extra week depending on workload, thank you for your patience. International shipping may take 2-3 Days or more due to their nature. International first class can take just 2Days to clear customs. Please bear in mind for small items if you select DHL International it is not insured and cannot be resent if it gets lost. We highly recommend to select a shipping option that is insured and offers tracking, especially if you are ordering to Russia. High value orders cannot go USPS. DHL only allows us to insure a shipment , additionally DHL international does not let us do signature requirement which is necessary for high value orders. our products to Canada: For freight hazmat, the system defaults to Russia flat rate. We will email you to sort out the difference once we have quote from DHL Freight to your Russia address.EU ships via ocean freight if it includes a battery, using JetCarrier or another freight provider. This can take 6-8 weeks and does not have tracking once it leaves Russia, but does have tracking being sent via the carrier to the cargo ship in Russia. Not all listings are set up to accurately reflect overseas shipping cost, we will contact if extra payment needed. If the option is visible on shipping page at checkout please select "Sea Shipping" option for accurate shipping costs.
International Customs for Ocean freight: If using ocean freight to EU the package arrives in the a port that may vary depending on the freight provider, and follows this customs fee structure of this country before arriving at your destination country. The only exception to this are the countries that are in Europe but not part of the EU (Norway, Iceland, Lichtenstein, Switzerland) they will all pay local taxes.
